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Ethmee Refunds and Returns

By accepting payment Card transactions with Ethmee, you agree to process returns of, and provide refunds and adjustments for, your goods or services through your Account in accordance with these Terms of Service and Network Rules. Network Rules require that you will (a) maintain a fair return, cancellation or adjustment policy; (b) disclose your return or cancellation policy to Clients at the time of purchase, (c) not give cash refunds to a Client in connection with a Card sale, unless required by law, and (d) not accept cash or any other item of value for preparing a Card sale refund. The amount of the refund/adjustment must include any associated taxes required to be refunded and cannot exceed the amount shown as the total on the original sales data except by the exact amount required to reimburse the Client for postage that the Client paid to return merchandise. If you accept returns and are making an uneven exchange of merchandise (e.g., the sales price is not the same), you must issue a credit for the total amount of the merchandise being returned and complete a new sale for any new merchandise. Please be aware, if your refund policy prohibits returns or is unsatisfactory to the Client, you may still receive a Chargeback relating to such sales.

You can process a refund through your Account up to Thirty (30) days from the day you accepted the payment. If your available Ethmee balance is insufficient to cover the refund, Ethmee will request your authorization to withdraw up to the requested refund amount from your bank account or debit card. Ethmee will then withdraw the amount you were paid (the sale amount minus the initial transaction fee) from your bank account or debit card, and credit it back into your Client's Card. The fees are also refunded by Ethmee, so the full purchase amount is always returned to your Client. Ethmee has no obligation to accept any returns of any of your goods or services on your behalf.